Concrete Paving, Pavers and Landscaping, Patio Pavers, Driveway Paving and Walkway Pavers
Freight, Pallets and Returns
Delivery / Freight and Rural Areas
You will be required to pay extra for rural or urgent deliveres or in some locations and it might not be possible for us to deliver to some locations*. Free pallet or Free freight does not apply to Waiheke Island or Great Barrier Island and offer applys to Auckland only if returned to yard regarding pallets. Some locations will need to be delivered to a depot for collection. Our terms of delivery, delivery charges and restricted delivery areas are fully detailed in this website which you should read before confirming your order. We offer a standard delivery service for our products. This normally takes 3-5 workings days following the placing of your order. Once your order is confirmed, we will contact you to confirm a delivery date. Goods will be delivered by carrier service or courier.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and if your written or emailed notification to us is within 7 days of receipt of the merchandise. We will issue credit to your account or credit card in NZ dollars for the original price of the returned product. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. There will be a 30% restocking fee charged.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received by you in damaged condition or as a result of a picking or delivery error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims with our suppliers will be our responsibility. You must provide us with signed acknowledgement from the carrier within 48 hours from delivery on the delivery docket that the merchandise was damaged or incomplete at the point of delivery. The product must be returned to us unused, as new and in undamaged condition. We advise you to return goods in their original product packaging with all shrink wrapping and banding around the pallet or still intact in order to protect them in transit to us.
It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a pallet or crate that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged” and that you notify us of any damage within 48 hours of delivery.
Damage should be notified via email to us together with digital photographic evidence of the damage. Evidence of damage may also be submitted by post provided the damage has been notified to us within the first 48 hours of delivery. We will then arrange to collect and replace your item subject to our usual terms and conditions of sale and delivery or offer an alternative remedy. Signing of the delivery note as “unchecked” or similar wording does not relieve you of the obligation to notify us of any damage within the first 48 hours from delivery. We will not accept claims for damaged goods if the carrier has obtained a clean signature or if more than 48 hours after delivery have passed.
Unfortunately, breakages can occasionally happen and we will send out replacements as soon as we can. To help us, we recommend that you open all products and check exactly how many individual units are broken, take photographs of the breakages, then contact us via email.
If we have not received notification of any return, fault or defect as set out above within 48 hours of the day of delivery, it will be assumed that acceptance of the goods has taken place. Any subsequent claim will be subject to our discretion, and we reserve the right to choose whether to repair, replace the product or make a refund. If goods are claimed to be faulty and are found not to be faulty on inspection, we may charge the costs of returning the goods to us at our discretion, or deduct it from any refund. The products will remain at your risk until they are physically returned to us by collection or delivery.
It is your responsibility to check against the carrier’s delivery note that the appropriate number of packages, parcels, pallets or crates has been received, and that the correct number and description of ordered goods or items has been received. You must notify us within 48 hours of receipt via email of any shortages. Once an item has been installed, it cannot be returned and the purchase price cannot be refunded.
How long will delivery take?
Delivery periods will vary by product: we will advise you of an estimated delivery date following receipt of order and our despatch team will confirm delivery date when your order is ready for despatch. We will deliver within 3-5 working days subject to availability.
Delivery periods will vary by product: our sales team will advise you of an estimated delivery date following receipt of order and our despatch team will confirm delivery date when your order is ready for despatch.
Preparation for delivery
In order for us to be able to make the delivery safely and securely, when you are contacted by Landscape Solutions Direct or the carrier to arrange delivery please:
1. Confirm your address details and leave a day-time telephone number and mobile telephone number so that we can contact you if necessary on the day of delivery.
2. Ensure the delivery area is hard, level and safe to take the weight of a pallet truck carrying up to a maximum of 1 tonne in weight.
3. Please note that our driver will not be able to move your goods far from the vehicle. If your delivery point is on an incline the driver will not be able to push the pallet truck up or down the tail lift whilst on an incline as the pallet could topple. We cannot deliver onto cobbles, gravel or uneven surfaces. Under those circumstances the pallet will be left at the nearest available safe delivery point.
4. Please advise Landscape Solutions Direct of any constraints which may restrict access to your address for our delivery vehicles using the special instructions field on the order form.