Concrete Paving, Pavers and Landscaping, Patio Pavers, Driveway Paving and Walkway Pavers
Terms and Conditions of Use
Landscape Solutions Direct and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Landscape Solutions Direct, you accept these conditions. Please read them carefully. In addition, when you use any current or future Landscape Solutions Direct services or purchase from Landscape Solutions Direct, whether or not included in the Landscape Solutions Direct website, you also will be subject to the guidelines and conditions applicable to such service or business.
Delivery / Freight and Rural Areas
You will be required to pay extra for rural or urgent deliveres in some locations and it might not be possible for us to deliver. Our terms of delivery, delivery charges and restricted delivery areas are fully detailed in this website which you should read before confirming your order. We offer a standard delivery service for our products. This normally takes 3-5 workings days following the placing of your order. Once your order is confirmed, we will contact you to confirm a delivery date. Goods will be delivered by carrier service or courier.
*Conditions for 'Pallet Jack Offload' Delivery
Client must have a ‘flat concrete pad for offloading onto’ at their property, and the delivery must be less than 1 tonne per pallet.
Breakage / Freight and Damage
We do not offer refunds on our products only if the pavers are faulty. When ordering, please allow 6% extra product for cutting, breakages and freight damage. Thank you.
Title and Risk
Your order is not binding until accepted by Landscape Solutions Direct. Goods are at our risk until delivered to the location chosen/nearest Landscape Solutions Direct delivery location to you. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case, you will not incur any extra delivery cost without prior warning.
Cancellation and Product Return
You may cancel this order without charge at any time up to the time of dispatch of goods to you. Should you cancel yoru order if we have already processed it there will be a 20% re-stocking fee. Any charge to your credit card will be credited minus any fees.
You may not cancel this order if the goods have already been dispatched. You may not return goods because you have changed your mind and do not wish to purchase the goods .
You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered: you must take high resolution photographs of the damaged/faulty goods and submit to us for assessment before you return the goods to your local supplier freight location. You must not install the pavers if you are not not 100% happy with the pavers. Pavers installed are accepted as your are 100% happy. Goods must be returned in the packaging and they must be received by us within 20 days of delivery. You may choose to have the goods replaced without further charge, or your credit card will be credited with the cost of the goods including the cost of handling and delivery.
All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.
Product Laid is a Product Appected
It is important to understand that our pavers are created from natural materials to achieve a natural look. This means that every paver product captures nature’s variety and beauty and any variations you see will not affect the performance of the product but rather will enhance a natural, weathered stone appearance. Natural variations include: Colour variations, small chipping and texture variations including hairline fissures, crazing and texture variations typical of stone based materials. Any variations from the samples you have seen ensure your paving project is unique and special to your property.
We can only offer a 70% refund if the pavers have never been unwrapped. (this helps cover handling and admin costs). If pavers have been unwrapped, a refund of 50% will only be given if the pavers are resaleable as seconds. Other items there will be a 30% re-stocking fee if returned. This only applies to Firth pavers. All pavers must be returned to the Firth Silverdale yard. Thank you.
Pricing and Quanitity
Pricing is shown in New Zealand Dollars. New Zealand pricing includes GST (Goods and Services Tax) at 15% which is included within the price shown. Each customer shall be solely responsible for all sales, taxes, or any other taxes on orders supplied to any other state or country. We cannot be held responsible for under or over ordering. Whilst every attempt has been made to provide you with the ability to accurately calculate your product requirements, we recommend you check all area and/or quantity calculations prior to confirming your order.
We accept Visa and Mastercard. Payments are processed through the DPS™ payment system. Please note, your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been received. We must receive payment of the whole of the price for the goods that you order before your order can be processed. Once payment has been received by us we will confirm that we are sure that the goods ordered are available in stock by sending an email to you at the email address you provided. We will then despatch the goods to the address provided in your order. In the unlikely event that the goods ordered are not available, we shall email you at the email address you provided and arrange for your payment to be re-credited to your account within 7 days. Until and unless you have received confirmation that we are able to accept your order, that the goods are available, and that they have been despatched, there is no contract between us, and we will not be liable to you if we are unable to accept or fulfil your order. If you order goods from third party sellers through our site, please note that any contract is between you and those third party sellers and we shall have no liability for any matters arising from such contract.
When you visit Landscape Solutions Direct or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Landscape Solutions Direct or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Landscape Solutions Direct and protected by international copyright laws. All software used on this site is the property of Landscape Solutions Direct or its software suppliers and protected by international copyright laws. The materials found on the Website are protected by New Zealand and other copyright laws. The selection, arrangement and presentation of all materials (including information in the public domain), and the overall design of the Website are copyright © 2011, Landscape Solutions Direct. Permission is granted to view and print materials from Landscape Solutions Direct for the non-commercial purpose of viewing, reading and retaining for reference. Any other copying, distribution, retransmission or modification of information or materials on this site, whether in electronic or hard copy form, without the express prior written permission of Landscape Solutions Direct, is strictly prohibited.
Landscape Solutions Direct and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
License and Site Access
Landscape Solutions Direct grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Landscape Solutions Direct. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Landscape Solutions Direct. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Landscape Solutions Direct and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Landscape Solutions Direct name or trademarks without the express written consent of Landscape Solutions Direct. Any unauthorised use terminates the permission or license granted by Landscape Solutions Direct. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Landscape Solutions Direct so long as the link does not portray Landscape Solutions Direct, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Landscape Solutions Direct logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Landscape Solutions Direct does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Landscape Solutions Direct only with involvement of a parent or guardian. Landscape Solutions Direct and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, or commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Landscape Solutions Direct reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Landscape Solutions Direct and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Landscape Solutions Direct and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Landscape Solutions Direct or its affiliates for all claims resulting from content you supply. Landscape Solutions Direct has the right but not the obligation to monitor and edit or remove any activity or content. Landscape Solutions Direct takes no responsibility and assumes no liability for any content posted by you or any third party.
Landscape Solutions Direct, and all its’ content (is/are) trademarks or service marks of Landscape Solutions Direct.